Hearing Support Service

Our Hearing Support Service (hearing aid maintenance and support) assists people of all ages who have been issued with NHS hearing aids by local hospitals (Norfolk & Norwich University Hospital, James Paget University Hospital, Cromer Hospital, Queen Elizabeth Hospital and West Suffolk Hospital), as well as independent providers (Specsavers, Scrivens and the Outside Clinic). We are also able to support people who have moved to Norfolk and are wearing NHS hearing aids issued by other hospitals in the country.  No formal referral is required to access this service.

Despite these ongoing challenging times we continue to run our community based and mobile clinics however, on appointments basis only. We are also sending hearing aid supplies by post, where possible and whilst stock allows, providing guidance on how to replace the tubes, domes, and batteries. In exceptional circumstances, for home bound people, we organise home visits using a ‘door step’ approach to carry out the maintenance of hearing aids, adhering to social distancing guidelines and using appropriate personal protective equipment (PPE).

Making an enquiry

For more information about our Hearing Support Service, please call 01603 404440, email nda@hearfornorfolk.org.uk or complete the form below (including the simple sum at the bottom that protects us from spam).

Hearing Support Enquiry

Preferred method of contact

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“I cannot speak highly enough of the fantastic service I received this morning. At 10am I realised one of my hearing aids was not working, checked battery and rang the NDA. It was recommended I came to have tube checked.

By 11.30 I was back at home with the aid working from a new tube and I was given replacement tubes for both aids. Apart from the relief as I am singing in a concert tonight, I am amazed at how quickly I was seen with great courtesy and support.

Thank you once again NDA. Long may you last. It is a refreshing after dubious service normally given by large prosperous organisations! Your gratefully”

- JW

Thank you so, so, so much.  You are all wonderful and I am truly grateful.  Not being able to hear is worse than Covid.

- Mr M

Great service from start to finish, I can hear, and I think what you are doing is remarkable. To be seen on a Sunday and during Covid is exceptional, Thank you!

- Mrs D