Aural Care Service
What is ear wax?
Ear wax keeps our ears clean and healthy. It usually works its way out of the ears by itself, but sometimes too much wax can build up and block the ears. Ear wax is a normal substance that protects the skin of your ear canals.
It’s made up of:
Dead skin cells
Debris such as dust
Cerumen, which is the natural wax produced by glands in your ears.
When does ear wax need to be removed?
Ear wax doesn’t usually cause problems, but if too much is produced, it can build up in the ear, leading to:
Hearing loss (the most common symptom)
Ear discomfort, earache and the feeling of having blocked ears
Tinnitus (noises in the ear(s) or head)
A cough, though this is rare
You may also need to have ear wax removed if:
Ear wax is preventing a doctor or audiologist (hearing specialist) from viewing your ear canal and eardrum
You’re getting a hearing aid and the audiologist needs to take an impression of your ear for the earmould
You use a hearing aid and ear wax is causing it to whistle.
If you use hearing aids, it’s very important to make sure that your ears aren’t blocked with wax. This is because if the wax blocks the earmould or soft tip by going into the tubing. It can block off the sound and cause you to think that the hearing aid has stopped working. If you think that the tubing of your hearing aid is blocked, please contact us to get it cleaned or replaced.
Can I remove ear wax blockage myself?
No. You should never insert anything into your ears to remove wax, such as a finger, cotton bud or towel, as this can:
Damage the wall of the ear canal and cause inflammation
Cause the wax to be compressed by pushing it further into the ear
Tear the eardrum
NDA's Chaperone Policy
Norfolk Deaf Association (NDA) is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made, and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact our Chief Executive on 01603 404440 or e-mail: firstname.lastname@example.org.
“Excellent, friendly and welcoming service”
“The procedure was fine, carried our very professionally with great care and consideration.”
“I have no hesitation in recommending the treatment to anyone. A first class, great value, service.”
“Microsuction is much cleaner, not as messy as the syringe. It was a very straightforward procedure and my hearing has improved.”
“I found the experience friendly, very professional, and good value for money, thank you.”What our service users say