Aural Care Service

What is ear wax?

Ear wax keeps our ears clean and healthy. It usually works its way out of the ears by itself, but sometimes too much wax can build up and block the ears. Ear wax is a normal substance that protects the skin of your ear canals.
It’s made up of:

  • Dead skin cells

  • Debris such as dust

  • Cerumen, which is the natural wax produced by glands in your ears.


When does ear wax need to be removed?

Ear wax doesn’t usually cause problems, but if too much is produced, it can build up in the ear, leading to:

  • Hearing loss (the most common symptom)

  • Ear discomfort, earache and the feeling of having blocked ears

  • Tinnitus (noises in the ear(s) or head)

  • A cough, though this is rare

You may also need to have ear wax removed if:

  • Ear wax is preventing a doctor or audiologist (hearing specialist) from viewing your ear canal and eardrum

  • You’re getting a hearing aid and the audiologist needs to take an impression of your ear for the earmould

  • You use a hearing aid and ear wax is causing it to whistle.

If you use hearing aids, it’s very important to make sure that your ears aren’t blocked with wax. This is because if the wax blocks the earmould or soft tip by going into the tubing. It can block off the sound and cause you to think that the hearing aid has stopped working. If you think that the tubing of your hearing aid is blocked, please contact us to get it cleaned or replaced.


Can I remove ear wax blockage myself?

No. You should never insert anything into your ears to remove wax, such as a finger, cotton bud or towel, as this can:

  • Damage the wall of the ear canal and cause inflammation

  • Cause the wax to be compressed by pushing it further into the ear

  • Tear the eardrum

“Excellent, friendly and welcoming service”

The procedure was fine, carried our very professionally with great care and consideration.”

“I have no hesitation in recommending the treatment to anyone. A first class, great value, service.”

“Microsuction is much cleaner, not as messy as the syringe. It was a very straightforward procedure and my hearing has improved.”

“I found the experience friendly, very professional, and good value for money, thank you.” What our service users say

How much does it cost?

We would like to be able to offer this service for free, but even as a charity we can’t raise all the funds we need from other sources to offer our services free of charge to the public.

To cover the costs of the Aural Care Service and ensure that we maintain it at high quality, and run it with professionally trained and experienced staff, we charge £30 for the procedure.

Making an appointment

For an appointment or more information please

call 01603 404440 or email or

complete the form below (including the simple sum at the bottom that protects us from spam).

Aural Care Enquiry

Preferred method of contact

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CQC Disclosure information

Since 16 September 2019, the Norfolk Deaf Association (NDA) is registered as a provider of Health Care Services with the Care Quality Commission. The CQC regulates activities against the Health & Social Care Act 2008 (Regulated Activities) Regulations of 2010 and the Care Quality Commisson (Registration) Regulations 2009.