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 Tel/Minicom: 01603 404440
Fax: 01603 404433
Email: nda@norfolkdeaf.org.uk








Hearing Support Service

The NHS issues highly effective digital hearing aids that are individually programmed to the needs of the patient. These allow most users to participate fully in normal workplace and social activities, although it may take several months to become accustomed to a new level of hearing and this can be alarming at first.


Hearing aids are only effective if they are working properly and require simple maintenance on a regular basis to keep them in tip top condition. The NDA provides a free maintenance and support service to NHS hearing aid users delivered by DBS-checked volunteers working in our open community clinics,  on our mobile clinic or by making  home visits for clients with limited mobility. 

  • Do you have problems with your hearing aid?
  • Have you found your hearing aid more difficult than you imagined?
  • Is fitting the mould into your ear a problem?
  • Do you find it hard to remember the instructions you were given at the hospital?


Hearing Aid User Support Group

It takes time to adjust to wearing a hearing aid and some people take longer than others to get used to them. Others may find it difficult to get out and about to access help, or do not know where to go for assistance.

At 120 Thorpe Road, Norwich NR1 1RT 

10:00am until 11:30am on the second and fourth Friday of each month.

Are you are new hearing aid user or would like to learn how to get the best from your NHS hearing aid, then our user support group might help.

The group is run be experienced hearing aid users who offer support and share their own experiences in a relaxed and friendly atmosphere. We cover:

  • Mould insertion
  • Controls
  • Hearing aid settings
  • Cleaning moulds
  • Understanding hearing loss
  • Coping tactics
  • Room and personal loops
  • How to use a phone with your hearing aid

We are here to answer questions and concerns that you have about your hearing aids.




Outreach Service

 The NDA offers an outreach service which is delivered across Norfolk by a team of well-trained and dedicated volunteers, and we do this by means of:  


Home Visiting

Community Open Clinics

Mobile Clinic

Assistive Listening Technology






What our service users say

"Thank you for supporting my mother with her hearing aid. I live out of the area and I am so pleased that you can arrange regular home visits for her . This means that I don't need to worry about taking time off work to take mum to the hospital."

" I can now fit my hearing aid properly,the people on the bus are so kind."

"We appreciate the mobile clinic visits to our sheltered housing residents."


Mobile Clinic

Our Mobile Clinic reaches many towns and villages over wide areas of Norfolk.  The Mobile Clinic travels to Diss and Harleston in the South, to Hickling and North Walsham in the North, and as far as Dereham and Swaffham in the West.

The Mobile Clinic provides support, advice and information to hearing aid wearers and to other people with hearing loss and to their families, friends and carers.

Click here to view the Mobile Clinic Timetable


Community Open Clinics

Community Open Clinics are run at 13 locations, including GP surgeries in Coltishall and Fakenham, residential or nursing homes, such as Bure Valley House, Aylsham.

Most clinics are run on a monthly basis and enable NHS hearing aid users to drop in to have their hearing aids maintained and collect batteries.

Click here to view the Community Timetable



Home Visits

If you find it difficult to get out to reach one of our community or mobile clinics we can arrange a visit to you at home by one of our carefully trained and vetted volunteers. The service is free of charge and is offered to users of National Health hearing aids. 

For more information or to arrange a visit, please contact Pam Spicer  or email hearingsupport@norfolkdeaf.org.uk.